Refund policy

Eligibility
Unused pieces in their original condition and packaging, within 30 days of delivery. Returns are for store credit or exchange.

How to start
Reply to your order confirmation email with your order number, or email info@daenewyork.com. Once your return is approved, we'll send a prepaid return label, and $15 is deducted from your store credit to cover return shipping. Items sent back without an approved return can't be accepted.

Damaged or wrong items
Tell us within 14 days of delivery (a photo helps) and we'll replace or refund at no cost to you.

Store credit
Issued by email once your return arrives and is checked.

Final sale
Sale items, gift cards, and perishable or personal care items can't be returned.